Charge Card Account Fraud Numbers On The Rise Regulators Call For More Reforms In Payments Security
The problem of payments fraud, particularly credit card account fraud, is worsening, driven by such factors as changing consumer behavior, as more purchases are being made online or where the card is not present, the increasing sophistication of cybercriminals, and the slow adoption of chip and PIN and non-compliance with recommended security standards in countries such as the US. The fraud increase and high-profile data breaches at payment processors are now drawing greater regulatory focus on the issue, while some vendors are finding the need to push their own security initiatives. br /
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Last month, point-of-sale (POS) terminal vendors Hypercom, Ingenico and VeriFone announced the formation of the Secure POS Vendor Alliance (SPVA) to release a common interpretation of existing security standards, develop end-to-end lifecycle management protocols and recommend implementation guidelines for the encryption of cardholder data. Christophe Dolique, SPVA chairman and EVP for global marketing and transaction services at Ingenico, says the alliance wants to “increase awareness of security issues and encourage adoption of best practices in order to make security simple to implement and cost-effective, while increasing its level.” br /
From the regulators’ side, however, there is a view that stronger fraud prevention and detection measures are needed.br /
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Tony Chew, head of the technology risk supervision division of the Monetary Authority of Singapore, is advocating for a concerted global effort to phase out magnetic stripe technology entirely. “We can all go chip and PIN which will be a more effective method of combating counterfeit card fraud,” says Chew. br /
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That there is a pressing need for a bigger push to combat card fraud, whether by industry participants or regulators, is backed by recent data. According to the Australian Payments Clearing Association, the total rate of fraud in Australia, while it remains low by global standards, rose to 8.2 cents in 2008 for every $1,000 of payments from 6.3 cents the previous year driven by increased credit and charge card fraud, which rose to 53.2 cents for every $1,000 from 44.7 cents over the reference period. br /
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Statistics from the UK Cards Association show that total plastic fraud rose 14% to ₤609.9 million ($1 billion) in 2008 from ₤535.2 million ($886.1 million) the year before. The association said the two main areas of fraud were on transactions not protected by chip and PIN such as internet, phone and mail order fraud; and fraud abroad committed by criminals using stolen UK card details in countries yet to upgrade to chip and PIN. Fraud abroad on UK-issued cards totaled ₤230.1 million ($380.9 million) in 2008 or 11% higher than the figure the year before. br /
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Recent reports of large data breaches at payments processors suggests that cybercriminals are stepping up attacks on these institutions. A data breach disclosed at Heartland Payment Systems earlier this year is regarded as the biggest one involving payment data with potentially over 100 million cards compromised. The incident followed one in December at RBS WorldPay, the payment processing division of The Royal Bank of Scotland group, which said its systems had been breached by unknown intruders leading to the compromise of personal information on 1.5 million card holders. br /
These incidents at Heartland and Worldpay have attracted the interest of the US Congress, which held committee hearings at end-March to learn more about private sector efforts to combat data breaches and cybercrime.br /
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Homeland Security Committee chairman Bennie Thompson noted that Congress must seriously consider whether it can rely on industry created and enforced standards, particularly if they are inadequate to address ongoing threats. According to the 2009 data breach investigations report of Verizon Business, 81% of organizations subject to the PCI Data Security Standard had not been found compliant prior to the breach. br /
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Meanwhile, with the global economic recession, Chew warns that criminal elements could attempt to tap the expertise of bank IT personnel who have been laid off. “They can afford to pay for the best banking technology brains,” notes Chew. As the Verizon report noted that 91% of all compromised records were linked to organized criminal groups, there is not likely to be any let up in cyber crime or rise in payments fraud unless stakeholders in payments security themselves grow bolder in attacking the problem.br /
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